Privacy Policy
Last updated: December 2024
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- • Name and contact information (email address, phone number)
- • Account credentials and profile information
- • Payment and billing information
- • WhatsApp Business API credentials
Usage Information
- • Log data and device information
- • Usage patterns and feature interactions
- • Message delivery statistics and analytics
- • Performance and error data
2How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
3Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmissions are encrypted using industry-standard SSL/TLS protocols.
Access Control
Strict access controls ensure only authorized personnel can access your data.
5Your Rights and Choices
You have certain rights regarding your personal information, including:
Access and Portability
Request access to your personal information and receive a copy in a structured format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to certain exceptions.
Objection
Object to the processing of your personal information in certain circumstances.
6Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- • Account information: Retained while your account is active
- • Message logs: Retained for 30 days for troubleshooting purposes
- • Analytics data: Retained for 24 months in aggregated form
7International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer personal information internationally, we ensure appropriate safeguards are in place.
Transfer Safeguards
We use Standard Contractual Clauses and other legally recognized transfer mechanisms to ensure your data remains protected.
8Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Notification of Changes
For significant changes, we will provide additional notice through email or a prominent notice on our platform.
9Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@whatsappautomation.com
Address
123 Technology Street
San Francisco, CA 94105